FAQ

Secret Workshop is a Canadian mail order service committed to consistently delivering a seamless online experience, unique product mix, and speedy delivery right to your doorstep.

Click Add To Cart to select the products you want. Once you are done shopping, select your shopping cart and click Check Out. Follow the payment instructions to complete your order (see Payments below).

All product pictures are of real products that we have in stock, shot by our professional photographer.

To ensure your privacy, your order will be shipped as a regular postal package with a hard surface and no reference to the contents inside. To ensure product safety, discreteness, and freshness, your order will be sealed. Fragile items will be bubble-wrapped within the seal.

Canadian residents have been receiving cannabis in the mail since the 1990’s. To date, no one in Canada has ever been charged with receiving cannabis in the mail.

Our live customer support agents are available through 10:00AM – 11:00PM EST 7 Days A Week (including national holidays). Just simply drop us a line at secretworkshop420@gmail.com. We will get back to you within 15 minutes of your Email.

Yes.

In this scenario, if you entered a invalid/wrong address, the package will be re-routed back to us. In this case, you will have to pay for shipping, a flat rate fee of $25 for us to ship you out a new parcel with Canada Post Xpresspost, and also a re-stocking fee of $25 for us to receive and restock your old parcel being shipped back to us.

Please understand it is not our fault that it is being bounced back.

Please make sure you enter the correct complete address.

The other option is we offer you 50% OFF your next purchase to compensate for your loss.

All products sold are final sale – we do not accept returns or exchanges.

We will compensate ONLY if the status of the track says ‘Lost’ when tracking the tracking number. We will be tracking every one of the packages we send. From the moment it gets dropped off at Canada Post, we start tracking until the status is ‘Delivered’. If for any reason the package is stolen from the courier employees, it will result in a lost package status, meaning the tracking status would be ‘Lost’. In this scenario, we will gladly send out a new order for you again. (Again, only if it has been lost during the tracking process.) If the item says ‘Delivered’, then it is no longer our responsibility. This means the package has safely arrived at its destination.

When tracking, you will have the option to have it dropped off at ‘Side Door” or ‘Front Porch’. Please use this option at your own risk, we will not be responsible for any stolen packages that were left unattended and delivered. We also strongly advise that you set up cameras so you can see if your neighbors steals your package.

Also, if your status says ‘Delivered’ and you can not find your package, it can mean the postal worker dropped it in your neighbor’s mailbox instead. We advise you to ask your neighbors if they have your package.